End User License Agreement

1. Acceptance and Scope

This End User License Agreement ("EULA") is a legal agreement between you and Tradeline Consulting Inc. ("Tradeline", "we", "us", or "our") for the Syntra ODBC software, including the installer, server, bundled ODBC driver, query tools, updates, documentation, and related components (collectively, the "Software").

By clicking "I Agree", installing, activating, copying, or using the Software, you agree to this EULA. If you do not agree, do not install, activate, copy, or use the Software.

2. License Grant

Subject to this EULA and payment of applicable fees, Tradeline grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Software for your own internal business purposes.

Unless your order form or written agreement states otherwise, each paid license covers one machine, whether physical or virtual. A licensed machine may be used by multiple users on that machine, but the Software may not be installed or activated on additional machines without additional licenses.

3. Trial License

If the Software is provided on a trial basis, your rights are limited to the trial period offered at download or activation. Trial versions may stop accepting new connections or disable features when the trial period ends. Trial use is permitted solely for internal evaluation and not for production reliance where interruption would create material risk.

4. Subscription, Activation, and Renewal

Syntra ODBC is licensed on a subscription basis unless we expressly agree otherwise in writing. The Software may require online activation, periodic license validation, and renewal checks. You are responsible for maintaining accurate subscription and billing information with the applicable reseller or payment provider.

If your subscription expires, is cancelled, or is not renewed, the Software may stop accepting new connections or otherwise limit functionality until a valid license is restored. Cached data and configuration may remain on your system unless removed by you.

5. Restrictions

You may not, except to the extent a restriction is prohibited by applicable law:

• copy, distribute, lease, rent, sublicense, resell, host for third parties, or otherwise make the Software available to others except as expressly permitted by this EULA;
• reverse engineer, decompile, disassemble, or attempt to derive source code, underlying ideas, algorithms, or non-public interfaces of the Software;
• circumvent or interfere with licensing, activation, subscription, access control, or technical protection measures;
• remove or alter proprietary notices, trademarks, copyright notices, or attribution;
• use the Software to violate law, infringe third-party rights, or process data you do not have the right to access;
• publish performance or benchmark results intended for public comparison without our prior written consent;
• use the Software in a service bureau, managed service, or time-sharing arrangement unless your written commercial terms expressly allow it; or
• use the Software in a way that materially threatens the security, stability, or lawful operation of the Software, QuickBooks, third-party systems, or our licensing infrastructure.

6. Updates and Third-Party Components

The Software may include updates, patches, improvements, or replacement components that we provide from time to time. Unless we provide separate terms, those items are part of the Software and governed by this EULA.

The Software may also include or rely on third-party or open-source components. Those components may be governed by their own license terms, and those terms will control to the extent required by the applicable license.

7. Your Responsibilities

You are responsible for:

• maintaining your own systems, backups, security controls, firewall rules, credentials, and disaster recovery procedures;
• confirming that you have lawful rights to access and process the QuickBooks data, company files, and related systems used with the Software;
• testing the Software in your environment before relying on it for business-critical or write operations;
• reviewing SQL statements, automations, and AI-generated actions before they affect production data; and
• complying with the terms that apply to QuickBooks, Intuit services, and other third-party systems used with the Software.

8. Privacy and Data Handling

The Software is designed to run primarily on your machine. We do not intentionally collect your QuickBooks company data as part of ordinary use, but we may process licensing metadata, device identifiers, version information, and diagnostic information needed to activate, validate, maintain, secure, or support the Software.

If you submit logs, screenshots, sample records, or other materials for support, you authorize us to use that information to investigate and resolve the issue. Our data handling practices are described in the Privacy Policy.

9. Support

Any support, maintenance, or service levels are provided only as expressly stated in your order, support plan, or separate written agreement. We may change, limit, or discontinue support channels or support offerings at any time.

10. Termination

This EULA remains in effect until terminated. It terminates automatically if you fail to comply with this EULA, if your subscription ends and is not restored, or if we terminate your license for misuse, fraud, legal compliance, or security reasons.

Upon termination, you must stop using the Software and destroy or remove all copies within your control, except to the extent applicable law requires otherwise. Sections that by their nature should survive termination will survive, including restrictions, intellectual property protections, disclaimers, limitations of liability, and dispute provisions.

11. Disclaimer of Warranties

To the maximum extent permitted by law, the Software is licensed "as is" and "as available" with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, compatibility, availability, accuracy, or error-free operation.

You assume all risk arising out of installation, configuration, use, performance, output, data integrity, write operations, third-party integrations, and results obtained from the Software.

12. Limitation of Liability

To the maximum extent permitted by law, Tradeline and its directors, officers, employees, contractors, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, or business interruption, arising out of or related to the Software or this EULA, even if advised of the possibility of such damages.

To the maximum extent permitted by law, the aggregate liability of Tradeline for all claims arising out of or related to the Software or this EULA will not exceed the greater of CAD $100 or the amount you paid for the affected Software subscription in the 12 months before the event giving rise to the claim.

13. Export and Sanctions Compliance

You may not use, export, re-export, or transfer the Software in violation of applicable export control, economic sanctions, or trade laws. You represent that you are not located in, under the control of, or ordinarily resident in a prohibited jurisdiction, and that you are not listed on any applicable government restricted party list.

14. Governing Law, Arbitration, and Class Waiver

This EULA is governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, excluding conflict of laws rules. Any dispute, claim, or controversy arising out of or relating to this EULA or the Software will be resolved by confidential, binding arbitration in Ontario, Canada, in English, before a single arbitrator under the Arbitration Act, 1991 (Ontario), except that either party may seek injunctive or equitable relief in a court of competent jurisdiction for intellectual property misuse, unauthorized access, confidentiality breaches, or collection of unpaid amounts.

To the maximum extent permitted by law, claims must be brought on an individual basis only. Neither party may participate in a class action, representative action, collective action, or private attorney general action. If a court determines that this class waiver is unenforceable for a particular claim, then that claim must proceed exclusively in the courts located in Ontario, Canada, and the parties consent to that venue for that limited purpose.

15. General

This EULA is the complete agreement between you and Tradeline regarding the Software and supersedes prior or contemporaneous discussions about the same subject matter. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign this EULA without our prior written consent. We may assign this EULA in connection with a merger, acquisition, reorganization, or sale of assets.

16. Contact

Tradeline Consulting Inc.
Ontario, Canada
support@syntraodbc.com